Return window
Tell us within 7 days of delivery that you want to return an item. The parcel itself can reach us afterwards; the notice is what has to land inside the window.
Condition we can accept
Unused and unplugged, in the original carton with the manual and every accessory, and with the invoice. An appliance that has been run has water or residue in it and cannot be sold as new, so please confirm the space and the socket before your technician starts.
What we cannot take back
Used or installed appliances, anything opened or serviced by a third party, damage from an unstable supply or incorrect installation, clearance stock, gift cards, and anything returned without its carton and internal packing.
Damaged, wrong or short
Film the parcel as you open it. A dented panel, a cracked door, a unit dead on arrival, the wrong model or a carton short of a listed accessory is covered if that unboxing video reaches us within 48 hours of delivery. We cover the replacement and the return freight in those cases, and the invoice in the parcel is all the paperwork we need.
Refund timing
Once a return is approved, the refund is processed within 10 business days to the original UPI handle or bank account. For a Cash on Delivery order we take your UPI ID in writing before releasing it.
How to start a return
Email [email protected] with the order number, a line about what is wrong, and the video if the parcel arrived damaged. Instructions follow within one to two working days, with a pickup where the route allows one.