Refund & Returns Policy
We want you to be genuinely happy with your Yorkshire Store order. If something is not right, you have 7 days from delivery to request a return. This page explains what qualifies, what does not, and how your refund is issued.
What Can Be Returned
To be eligible for a return, an item should be original box + accessories, unused, invoice. Start your request within 7 days of delivery by emailing [email protected] with your order number, and we will guide you through the next steps.
What Cannot Be Returned
Assembled, installed or modified items cannot be returned unless they arrived damaged or defective. Made-to-order pieces, clearance stock and gift cards are also non-returnable.
Damaged, Defective, Wrong or Missing Items
This is the important one: if your order arrives damaged, defective, incorrect or with an item missing, please record a short unboxing video as you open the parcel and email it to [email protected] within 48 hours of delivery. With that clip as proof we arrange a free replacement or a full refund straight away — no return shipping cost to you.
How Your Refund Is Issued
Once we receive and check the returned item, approved refunds are processed within 10 business days. Refunds go back to your original UPI account; for Cash on Delivery orders we arrange a direct bank transfer once you share your account details. You will get an email as soon as the refund is on its way.
How to Start a Return
Email [email protected] with your order number and a line about what went wrong. A real person will reply, usually within one working day, and arrange the return or replacement for you. If you paid by UPI, refunds return to that same account.